Frequently asked questions
Can I have a quote today?
Yes! We aim to respond to all enquiries in no more than 2 hours even in peak times. Once we have the details of the testing required, we will have a no obligation quote across to you ASAP. If you would then like to proceed to book in samples for testing, we will be on hand to walk you through the process.
Why should I get my cooking guideline independently validated?
Having your cooking guideline validated by a UKAS accredited testing laboratory, ensures compliance with BRC requirements and many retailer policies. In addition, it may highlight any issues prior to ordering packaging.
How can I check your UKAS schedule of accreditation?
You can view our current schedule of accreditation here. This link will update so you always have access to the latest version.
How many samples will I need to send in for testing?
Sample requirements will vary depending on the testing required, therefore your Account Manager will be able to advise the minimum sample quantity.
What's the best way to send samples in?
It is important that samples arrive with us in good condition, to avoid any delays and to ensure that the samples are representative of the product that a consumer will receive. We therefore recommend that you use a temperature controlled delivery solution. We can accept deliveries between the hours of 9am and 5pm, Monday to Friday. The address for our cooking guideline testing site is: Byzas Research, Pen-y-Bryn, Crown Lane, Denbigh, LL16 3SY.
What happens if the samples submitted for testing fail to reach the required temperature?
If the samples fail to reach the required temperature, we will follow our usual quality process to ensure that the result is correct. We will then issue you with a detailed report, with just as much information as if the product had met thermal requirements. We will then be on hand to assist with any queries you may have. Once you have reviewed and the data, you can either conduct further generation trials in house and re submit for validation only, or we can provide a generation and validation service. (Charges apply for additional testing)
We have generated the guideline in house and it has now failed validation, why could this be?
This is a common and difficult question to answer without understanding your process, equipment and staff experience. We can arrange a visit to identify any potential issues and provide you with a report containing recommendations. We can also assist with rectifying these findings. Get in touch with your Account Manager for more information.
Which retailer policies can you validate to?
We can test to any major retailer policies. When enquiring, do always mention the retailer policy which testing will need to comply with. We can then try and inform you if any of the specifications on the booking deviate from the applicable retailer policy.
Learn More
Enquire now to discuss your requirements or for a tailored quote. Call us on 01745 507162 or click below to complete our enquiry form
Byzas Research Limited , Pen-y-Bryn, Crown Lane, Denbigh, Denbighshire, LL16 3SY. Registered with Companies House in England and Wales, Company Registration Number 10736955. Byzas Research Limited are a UKAS accredited testing laboratory number 10486.